Flamewood Flow Pty Ltd

Effective Date: 1st AUG 2025

ACN: 688 604 935

Jurisdiction: Australia

Compliance: Privacy Act 1988 (Cth) + Australian Privacy Principles (APPs)

1. Introduction

Flamewood Flow Pty Ltd ("Flamewood Flow", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information as a TikTok streamer, applicant, or affiliate of Flamewood Flow.

2. What Personal Information We Collect

We may collect the following types of personal information:

• • Full name, date of birth, gender

• • Contact details (email, phone, WeChat, Discord, etc.)

• • TikTok account ID, username, profile stats

• • Identification documents (if required for verification)

• • Payment and financial details (e.g. PayPal or withdrawal preferences)

• • Stream performance data and analytics

• • IP address, device info, and usage logs (if applicable via internal tools)

• • Feedback, complaints, or communication records

We do not collect sensitive information unless you provide it voluntarily (e.g. health, ethnicity) and with consent.

3. How We Collect Your Information

Your personal information is collected through:

• • Direct communication (WeChat, Discord, WhatsApp, email)

• • Sign-up forms or onboarding questionnaires

• • TikTok platform integrations or analytics dashboards

• • Surveys, support requests, or event registration

• • Website usage (if applicable)

4. Why We Collect Your Information

We collect and use your personal data to:

• • Verify your eligibility as a TikTok streamer under our agency

• • Provide onboarding support, coaching, and performance tracking

• • Send updates about platform changes, policies, and guild notices

• • Distribute bonuses, incentives, or gifts (where applicable)

• • Improve our services and streamer support tools

• • Comply with legal obligations and resolve disputes

5. Disclosure of Personal Information

We may disclose your personal information:

• • To TikTok for the purpose of registration and account linking

• • To third-party service providers assisting with payments, analytics, or support

• • To legal authorities if required under law or in cases of fraud/misconduct

• • With your consent, to potential brand partners (e.g. for sponsorships or campaigns)

We do not sell or rent your personal information to any third party.

6. Storage and Security

We take reasonable steps to protect your information:

• • Secure cloud platforms (e.g. Google Workspace, Discord, Firebase)

• • Access control and admin verification

• • Encrypted communications (where applicable)

• • Staff confidentiality agreements

If we store data overseas (e.g. cloud servers), we ensure that the hosting provider complies with equivalent data protection standards.

7. Access and Correction

You have the right to:

• • Request access to your personal information

• • Request corrections if your data is outdated or inaccurate

• • Withdraw consent to marketing or data collection (where applicable)

Requests can be made via email at [support@flamewoodflow.au].

8. Complaints Procedure

If you believe we have breached the APPs or mishandled your data:

• • Please contact us first at [support@flamewoodflow.au] with details of your complaint

• • We will investigate and respond within 30 days

• • If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC)

9. Updates to This Policy

We may amend this Privacy Policy from time to time to reflect platform changes, legal updates, or improvements to our practices. Updated versions will be posted and communicated via internal channels (WeChat/Discord/email).